About ONCE

The docs cover how to use ONCE. These pages on once.app and in the app cover what ONCE is, what it costs, and the rules it runs by.

Pricing

1 credit per human track and 2 credits per AI track, paid once when you submit. No subscription, and ONCE takes 0% of royalties. See pricing on once.app ↗

Artist Compensation Fund

The extra credit on every AI track funds compensation for human artists. How the ACF works, or the ACF page on once.app ↗.

ACF Transparency Report

Live fund totals, AI releases, and contributing artists, refreshed daily and finalized each quarter. What the report shows, or the live report on once.app ↗.

Community guidelines

What ONCE doesn’t allow (streaming fraud, rights violations, impersonation, payment fraud, ban evasion), how strikes work, and how enforcement is reviewed. Read the community guidelines ↗

Service status

Whether the app, uploads, and delivery are working right now, plus past incidents. Check status ↗

Terms of Service

The agreement that covers your account, releases, credits, and enforcement. Read the Terms ↗

Privacy Policy

What ONCE collects, why, how long it is kept, and your rights over it, including cookies. Read the Privacy Policy ↗

Refunds and account deletion

How to request a credit refund or close your account. Refunds and deletion ↗

Support

Self-serve answers first, then the ONCE Discord, then the team. FAQ, Quick Answers, ONCE Support, or the support page on once.app ↗.