Discord

The ONCE Discord is where the team and other artists are. It is open to everyone: you do not need to be an Insider or to have released anything yet.

Join from the Join the ONCE community card on My Account, or directly at discord.gg/RjgSV3bexX.

Use it for general ONCE questions, community help, faster peer feedback, and reaching the team when ONCE Support in the app was not enough. For anything account-specific, and for bug reports, ONCE Support in the app is the place to start: it can see your releases and act on your account. Replies from the team come as they are able, with no guaranteed turnaround.

Posting in #help-needed

When something needs a person at ONCE, post it in #help-needed as its own thread. One thread per request. A thread keeps your case together and findable; a loose message in a busy channel scrolls away and gets missed.

Put this in the first message:

• The release title (or artist name) the request is about.
• What you were trying to do, and what happened instead.
• A screenshot if you have one.

Anything that needs the team goes here: rights and identity reviews, a release cancelled before it distributed, store-side fixes ONCE Support cannot make, payouts that need manual handling, and anything ONCE Support already tried and could not resolve.

For bugs, describe the problem to ONCE Support in the app instead. It keeps the report, your screenshots, and the team’s reply in one thread you can follow.

Levels

Helping other members and reporting fraud earns XP, which adds up to a level. Each level has its own role:

Unsigned → Indie → Gold → Platinum → Diamond → Legend

Diamond pays 10 ONCE credits and Legend pays 25. Credits never expire.

There is no XP for posting volume. The team grants it by hand for things that actually helped someone: a question answered in #help-needed, walking someone through a first release, a write-up other people keep linking to. Bigger help is worth more.

Reporting fraud

/report-fraud files a report on impersonation (someone claiming an artist’s name, catalog, or identity that isn’t theirs) or stream manipulation (bought streams and bot farms, which is what gets distributors delisted by stores). Say what you saw and what makes you think so.

The team reviews every report. XP is granted only when a report is confirmed, and a confirmed report is worth more than most other grants.

Reports are private. Your name is never shown publicly, level-up posts never say what the XP was for, and the leaderboard shows totals only — so nobody you report learns it was you.

Checking your progress

• /rank — your XP, your level, and how far to the next one. Only you see it.
• /leaderboard — the top 10.

Getting the credits

XP and roles need nothing but being in the server. To receive the credits at Diamond and Legend, connect your ONCE account from the Join the ONCE community card on My Account. Reach the level before connecting and the credits wait for you.

Levels are separate from ONCE Insider. Membership does not grant XP — the ladder is earned, not bought.

Insider role

ONCE Insider membership includes the Insider role, which unlocks Insider-only channels. The role is granted only through the Connect Discord flow and removed automatically if your membership ends. See Connecting Discord.