Discord on ONCE

ONCE’s Discord experience gives you a faster way to get help, ask product questions, and connect with the community.

What Discord Helps With

• Quick Q&A with /ask: Ask questions directly in Discord and get practical answers.
• Docs-backed guidance: When relevant, answers include source links (with preference for docs.once.app).
• General support context: If no exact docs page exists, the assistant still gives a best-effort answer and calls out uncertainty clearly.
• Community + updates: Stay close to product updates and creator conversations in the ONCE Discord space.

Using the /ask Command

In a Discord channel where the ONCE bot is available, run:

/ask question: <your question>

When Note responds, the message starts with a short Question: "..." line so your exact prompt stays visible in channel history.

Example prompts:

• How do credits work in ONCE?
• What happens if I edit a distributed release?
• How can I prepare my cover art to avoid rejection?

Using the /bug-report Command

If you hit an issue, use:

/bug-report details: <what happened and how to reproduce it>

What to include:

• What you were trying to do
• What happened instead
• Steps to reproduce
• Any error message you saw

Sending Follow-Ups

After Note responds, use the follow-up button on that message:

• For /ask responses, click Ask follow-up and submit your next question.
• For /bug-report confirmations, click Add bug update and submit extra context.
• Note uses the original request + previous response + your new follow-up to continue appropriately.

How Answers Are Sourced

The assistant is designed to be helpful first:

• It prefers docs.once.app for ONCE-specific details.
• It can also use broader web and model knowledge when needed.
• It may include source links when relevant evidence is available.

Tips for Better Answers

• Include your goal (for example: “first release”, “metadata fix”, “cover art issue”).
• Ask one focused question at a time.
• For /bug-report, include what you tried, what happened, and how to reproduce it.
• If you need account-specific help, ask for next steps and then contact support with your account details.

Patron Discord Access

Patron includes Discord-specific perks like exclusive channels and role access.
If your Patron membership ends, Patron Discord role access is automatically removed.
See Credits & Referrals for current Patron benefits.

Need More Help?

If Discord answers are not enough for your situation, contact ONCE support directly for account-specific help.