Discord on ONCE

ONCE’s Discord experience gives you a faster way to get help, ask product questions, and connect with the community.

Joining the ONCE Community

The ONCE Discord is open to everyone: you don’t need to be an ONCE Insider (or even have released music yet) to join.

• On the My Account page, find the Join the ONCE community card and click Join the Discord.
• The invite drops you straight into the community, where you can meet other artists, ask questions, and follow product updates.

ONCE Insiders additionally get the Insider role and Insider-only channels; see Insider Discord Access below.

What Discord Helps With

• Quick Q&A with /ask: Ask questions directly in Discord and get practical answers.
• Bug reports with /bug: File a bug straight to the ONCE support team without leaving Discord.
• Docs-backed guidance: When relevant, answers include source links (with preference for docs.once.app).
• General support context: If no exact docs page exists, the assistant still gives a best-effort answer and calls out uncertainty clearly.
• Community + updates: Stay close to product updates and creator conversations in the ONCE Discord space, open to every ONCE user via the in-app invite.

Using the /ask Command

In a Discord channel where the ONCE bot is available, run:

/ask question: <your question>

When ONCE Support responds, the message starts with a short Question: "..." line so your exact prompt stays visible in channel history.

Example prompts:

• How do credits work in ONCE?
• What happens if I edit a distributed release?
• How can I prepare my cover art to avoid rejection?

Reporting a Bug

Two ways to report a bug directly from Discord:

• /bug opens a short form: what happened, details and steps to reproduce, how bad it is, and optional screenshots (up to 5). Submitting files the report straight into the ONCE team’s support inbox, and you get an instant private confirmation.
• Right-click a message → Apps → “Report as bug” files that message as a report directly; its text and any attached screenshots are included automatically. Perfect when someone describes a bug in a channel.

When the team resolves your report, the bot posts an update back in the channel the report came from.

You can also always report issues to ONCE Support in the ONCE app: describe what you were trying to do, what happened instead, and any steps or error messages. ONCE Support keeps screenshots and team follow-up in one persistent thread.

Sending Follow-Ups

After ONCE Support responds, use the follow-up button on that message:

• For /ask responses, click Ask follow-up and submit your next question.
• Older Add bug update buttons direct you to ONCE Support in the ONCE app.
• ONCE Support uses the original request + previous response + your new follow-up to continue appropriately.

How Answers Are Sourced

The assistant is designed to be helpful first:

• It prefers docs.once.app for ONCE-specific details.
• It can also use broader web and model knowledge when needed.
• It may include source links when relevant evidence is available.

Tips for Better Answers

• Include your goal (for example: “first release”, “metadata fix”, “cover art issue”).
• Ask one focused question at a time.
• For product issues, report what you tried, what happened, and how to reproduce it through ONCE Support in the app.
• If you need account-specific help, ask for next steps and then contact support with your account details.

Insider Discord Access

ONCE Insider membership includes the Insider role in the server, which unlocks Insider-only channels. The role is granted only through the Connect Discord flow, and is removed automatically if your membership ends.

For the steps and what the flow verifies, see Connecting Discord in the Insider guide.

Need More Help?

Discord is best for general ONCE questions, community help, and faster peer feedback. You can also email the ONCE team at hey@once.app; replies come as the team is able, with no guaranteed turnaround.