Discord on ONCE

ONCE’s Discord experience gives you a faster way to get help, ask product questions, and connect with the community.

Joining the ONCE Community

The ONCE Discord is open to everyone: you don’t need to be a Patron (or even have released music yet) to join.

• On the My Account page, find the Join the ONCE community card and click Join the Discord.
• The invite drops you straight into the community, where you can meet other artists, ask questions, and follow product updates.

Patrons additionally get an exclusive role and Patron-only channels; see Patron Discord Access below.

What Discord Helps With

• Quick Q&A with /ask: Ask questions directly in Discord and get practical answers.
• Docs-backed guidance: When relevant, answers include source links (with preference for docs.once.app).
• General support context: If no exact docs page exists, the assistant still gives a best-effort answer and calls out uncertainty clearly.
• Community + updates: Stay close to product updates and creator conversations in the ONCE Discord space, open to every ONCE user via the in-app invite.

Using the /ask Command

In a Discord channel where the ONCE bot is available, run:

/ask question: <your question>

When Note responds, the message starts with a short Question: "..." line so your exact prompt stays visible in channel history.

Example prompts:

• How do credits work in ONCE?
• What happens if I edit a distributed release?
• How can I prepare my cover art to avoid rejection?

Reporting an Issue

Bug Bot and /bug-report have been retired. Open Note in the ONCE app and describe what you were trying to do, what happened instead, and any steps or error messages. Note keeps screenshots, automatic-fix progress, and team follow-up in one persistent thread.

Sending Follow-Ups

After Note responds, use the follow-up button on that message:

• For /ask responses, click Ask follow-up and submit your next question.
• Older Add bug update buttons direct you to Note in the ONCE app.
• Note uses the original request + previous response + your new follow-up to continue appropriately.

How Answers Are Sourced

The assistant is designed to be helpful first:

• It prefers docs.once.app for ONCE-specific details.
• It can also use broader web and model knowledge when needed.
• It may include source links when relevant evidence is available.

Tips for Better Answers

• Include your goal (for example: “first release”, “metadata fix”, “cover art issue”).
• Ask one focused question at a time.
• For product issues, report what you tried, what happened, and how to reproduce it through Note in the app.
• If you need account-specific help, ask for next steps and then contact support with your account details.

Patron Discord Access

Patron includes Discord-specific perks like exclusive channels and role access.
If your Patron membership ends, Patron Discord role access is automatically removed.
See Credits & Referrals for current Patron benefits.

Need More Help?

Discord is best for general ONCE questions, community help, and faster peer feedback. You can also email Chris directly at cmac@once.app; he’ll get to your question or request within 24-48 hours depending on the queue.